Terp Sourced requires manual verification of all online orders before shipping. This process helps prevent unauthorized purchases and confirm that the information provided with each order is consistent.
We accept orders for delivery within the United States only. Delivery availability depends on the product and destination.
After you place an order on Terpsourced.com, our team will contact you using the phone number provided at checkout to confirm your order details and explain the verification process.
Following the call, we will request a clear image of your valid government-issued photo ID. Our team will review the ID against the billing information on your order.
Your order will not be shipped until verification is complete.
To complete verification:
If your ID does not show your current billing address, contact our team before placing an order to discuss whether verification can be completed. Do not change your billing details to inaccurate information simply to match your ID.
Please provide a valid phone number and an email address you check regularly. Responding to our team’s calls and messages helps avoid delays.
If you miss our call, contact us with your order number and a convenient time to reach you. If your contact details were entered incorrectly, let us know as soon as possible.
Customers must complete the age-verification requirements presented at checkout. Age verification and manual order verification are separate steps. Completing one does not automatically complete the other.
An order-confirmation email or an approved payment confirms that your order or payment has been received. It does not confirm that manual verification is complete or that your order has shipped.
Orders awaiting verification remain pending shipment. Incomplete documents, inconsistent information, or difficulty reaching you may delay the review.
Changes to your billing details, shipping address, or other order information may require another review before shipment.
Your order will be canceled and will not ship if:
If you do not wish to complete verification, contact our team to request cancellation before shipment.
When an order is canceled because verification cannot be completed, we will promptly void the payment if it has not settled or initiate a refund to the original payment method if it has settled.
A voided payment may continue to appear as pending until your bank releases the authorization. Refund posting times also depend on your bank. Cancellation does not mean the funds will appear in your account immediately.
Please wait for our team’s submission instructions before providing identification. For information about how personal information is handled, please review our [Privacy Policy] or [contact us] with any questions before submitting documents.
For assistance with order verification, updating your details, or cancellation, please contact our team:
Email: info@terpsourced.com
Phone: +1 (832) 849-8461
Please include your order number when emailing or have it ready when calling so we can assist you promptly.
Sign up for exclusive wholesale offers, new product alerts, bulk pricing updates and more.
No spam. Unsubscribe anytime. ❤️
